Shipping

We want you to enjoy your wines as soon as possible and endeavour to dispatch orders as quickly as we can. It may take us a little longer during sales or peak trading periods, so kindly keep that in mind if you are purchasing for a special occasion.

Shipping Cost

Delivery is free on any order of 12 or more bottles to Adelaide, Brisbane, Canberra, Melbourne, Sydney, Perth, Gold Coast, Newcastle, Sunshine Coast, Wollongong and rural Victoria, excluding PO boxes.

On orders of 12 or more bottles to all other areas, we cover a percentage of the shipping costs. Shipping is calculated at checkout.

For orders of less than 12 bottles Australia wide, shipping is calculated at checkout.

Insurance

All orders are fully insured.

Standard Delivery

We use Aramex, Australia Post and a Specialist Wine Courier (Anonymous Wine Freight) for domestic deliveries. Your location will determine which of these delivery services will be available.

Drivers will not telephone ahead to notify of time and delivery on specific days can not be guaranteed.

While a large number of destinations are serviced within 48 hours or less, please allow up to 14 days for delivery within Australia.

Specialist Wine Delivery Service

We offer a specialist temperature-controlled wine delivery service called Anonymous Wine Freight to deliver your wine if you live close to the CBD in Adelaide, Brisbane, Melbourne, Sydney or Perth, or live in Byron Bay, Gold Coast, Mornington Peninsula or Geelong. If Anonymous Wine Freight services your postcode, the option to use them will appear on checkout.

They are highly recommended as they ship in insulated delivery vans to climate-controlled warehouses in each metro area before they make their way to your delivery address in air-conditioned vehicles for the last kilometers. In addition, they will even call you by phone at the time of delivery if they encounter any problems.

Pick-up

If you live in Melbourne, you can pick up your order from our office in Camberwell by prior arrangement. Please select the 'Pick Up' delivery option during checkout and we will contact you to arrange a suitable time for pick-up once the order has been packed.

What if I won’t be home?

If you may not be home at the time of delivery, please add any delivery instructions in the 'ADD DELIVERY INSTRUCTIONS' at the bottom of the shopping cart, located just above the CHECKOUT button.

If you do not want the courier to leave the wine unattended, please state this in the delivery instructions.

Our standard couriers Aramex will only deliver to business or residential addresses where it is safe to leave the wine unattended. If there are no delivery instructions, authority to leave is assumed, and the wine will be left in a safe place at the driver's discretion. Drivers will NOT obtain a signature nor ring the doorbell. If the driver decides there is no safe place to leave the wine, he will leave a card letting you know where to pick the parcel up. Alternatively, the consignment may be re-delivered subject to a $20.00 fee.

If you have requested delivery with Australia Post and miss the postman, and there are no delivery instructions, the order will be taken to your local Post Office for collection.

If you have requested delivery with Anonymous Freight, the driver will phone you for instructions if you are not at home at the time of delivery. If he can't contact you, the order will be taken to their local depot and can be re-delivered subject to a $20.00 fee.

Summer Heat Policy

If during hot weather you would like us to delay dispatch of your order to avoid potential heat damage to your wine please let us know. We are more than happy to store your order in our climate controlled warehouse until the weather is cooler. Please add the request in the 'ADD DELIVERY INSTRUCTIONS' at the bottom of the shopping cart, located just above the CHECKOUT button.

Alternatively, we may email you and request to delay dispatch of your order until the weather is cooler. If this happens, you can of course request immediate delivery if you wish.

International Shipping

We deliver wine to a number of destinations worldwide. If you require overseas delivery, please email us with the relevant information and we will advise you if we can deliver to your selected destination and the shipping costs involved.

International orders are supplied GST free. Please be aware that you will be responsible for the payment of all duties and taxes that are levied by your local authorities.

Minimum order requirements apply.

Penfolds Grange Timber Gift Box